For the past few months, we've been building and testing Flows with a small group of partners — and today, we're opening them up to all Daisychain customers.
What are Flows?
Flows are a completely new way to scale up personalized, multi-step SMS conversations. By using automations and responsible AI, Flows go way beyond standard text blasts and traditional P2P conversations.
Instead of sending a broadcast message and having cookie-cutter conversations with long delays between messages, a Flow has a quick back-and-forth conversation with each person — answering questions, looking up legislators, collecting personal stories, scheduling follow-ups, and moving people toward action. All automatically, all over text, and with thousands of people simultaneously.
Unlike peer-to-peer texting, supporters get instant responses instead of waiting for the next available texter. And instead of using static templates, Flows respond naturally to what each person actually says — so every conversation feels personal.
Flows in the real world: The Patients Union
When the ACA's enhanced tax credits were at risk, The Patients Union used a Daisychain Flow to reach a broad audience over text. The Flow looked up each person's legislators, scheduled call reminders, and followed up afterward. And when supporters shared personal stories about what affordable healthcare meant to their families, the Flow helped them turn those experiences into talking points for their calls.
The results:
- 57% of engaged people committed to calling their legislators.
- 59% shared a personal story.
- 47% of follow-up messages successfully re-engaged people who had gone quiet.
- Even skeptics who doubted calling Congress would matter ended up making calls.
Read the full case study here.
If you're already a Daisychain subscription customer, Flows are live in your account today and free to use — just look for the new icon in the sidebar and check out our Help Doc.
If you're not an active customer (or just using Daisychain for basic texting), we'd love to show you how Flows can work for your team. Book a demo or drop us an email at hello@daisychain.app
