Two weeks ago, we rolled out an upgraded message template system that we're calling "Quick Replies."
In Daisychain, Quick Replies help your texters efficiently reply to incoming messages with approved responses written by your team.
This week, Quick Replies got smarter. Daisychain can now suggest the most relevant Quick Reply based on an incoming message from your supporter, and pre-populate the message in the composition box. Our hope is that this saves valuable time, keeps conversations moving, and eliminates a bit of busywork.
Here’s a quick screencast showing how it works:
This new feature is optional and off by default. You can read more about how it works and how to activate it in our help center.
